Managing Registrants
Review, accept, or reject registrations as they come in and manage individual registrant details.
Accessing Registrants
From your event dashboard, go to Registration > Registrants in the sidebar.
The Registrants List
The Registrants page shows a table of all registrations for your event. You can search and filter registrants and click on any registration to view its details.
Viewing a Registration
Click on a registrant to open their detail page. You'll see a full summary of the registration, including the organization name, group name, performance class, and any answers to custom registration questions.
Accepting and Rejecting Registrations
When a registration is in Pending status, you'll see approval buttons on the detail page:
- Accept - Approves the registration. The registrant will be notified and can access event features.
- Reject - Declines the registration. You can provide a rejection reason that will be visible to the registrant.
Collecting Performance Deposits
If your event has a performance deposit configured and a registrant was accepted with a digital payment method, you can collect the deposit from their detail page.
The Collect Performance Deposit button appears when:
- The registration status is "accepted".
- A performance deposit amount was set at the time of registration.
- The registrant paid digitally (card).
- The deposit has not yet been collected.
Click the button, confirm the charge amount in the dialog, and the deposit will be charged to the registrant's card on file.
Important: Collecting a performance deposit charges the registrant's credit card immediately. Make sure the deposit is warranted before proceeding.