Viewing Stream Orders
The Stream Orders page lets you view, search, and manage all stream access purchases for your event.
Searching Orders
Use the search bar to find orders by email address or card number. Type your search term and press Enter, or click the X to clear the search.
Exporting Orders
Click the Export button to download all stream orders as a CSV file.
Orders Table
The table displays the following columns:
- Order ID - The first 8 characters of the order ID, shown as a clickable link.
- Purchase Date - When the order was placed.
- Email - The buyer's email address.
- Payment Card - The card brand and last 4 digits.
- Amount - The order total.
- Status - A color-coded chip showing the order status.
Click an order ID or the eye icon to view the full order details.
Order Details
Clicking an order opens a modal with complete information:
- Order ID, date, status, and email (as a clickable mailto link).
- Payment card details.
- Sales tax (if applicable).
- Total amount.
- Refund reason (if the order has been refunded).
Issuing a Refund
The order details modal includes an Issue Refund button. Click it to open the refund modal:
- Confirm or edit the email address for the refund notification.
- Enter an optional reason for the refund.
- Click Refund.
Once refunded, the button changes to "Refunded" and cannot be clicked again.
Sending a Receipt
Click Send Receipt in the order details modal. Confirm or edit the email address and click Send to email a receipt to the buyer.