Selling Tickets
Select ticket types, set quantities, and process payments for attendees.
Before You Begin
- Make sure you're logged in and have selected your event.
- You must have the Volunteer role for this event.
- We recommend setting up Tap to Pay before your first sale.
Starting a Ticket Sale
- From the volunteer home screen, tap Sell Tickets.
- You'll see the available ticket types for this event (for example, General Admission, VIP, Student) displayed in a grid.
- Use the quantity controls on each ticket type to set how many the customer wants (up to 20 per type).
- The subtotal updates at the bottom of the screen as you adjust quantities.
Processing Payment
Once the subtotal is greater than zero, you'll see payment buttons at the bottom:
- Card - The customer taps their card or phone on your device (Tap to Pay) or uses the Bluetooth card reader.
- Cash - Collect cash from the customer and confirm. See Handling Cash Payments for details. This option only appears if the event host has enabled cash sales.
For free tickets (subtotal of $0), a Checkout button appears instead.
After tapping a payment button, you'll see the checkout screen with a breakdown of the subtotal, service fees, tax, and total before the payment is processed.
After the Sale
Once the payment is confirmed, you'll land on the order complete screen showing payment details. From here you can send a receipt or tap Sell More Tickets to start another sale.
To view past ticket orders, tap the scroll icon in the top corner of the Sell Tickets screen.
Tip: If a payment fails, try again. If it keeps failing, check your Tap to Pay setup or switch to a different payment method. See Payment Issues for troubleshooting.