Getting Started as a Volunteer
Log in, find your tasks, and get ready for event day.
Before You Begin
- You'll need an invitation from the event host, or a QR code provided at the event.
- Make sure you've downloaded the Maestro app.
Logging In
Volunteers can log in two ways:
- Standard login - Sign in with your Google or Apple account, just like any other user. See Logging In for details.
- QR code login - If the event host provides a QR code at check-in, open the Maestro app and scan it. This logs you in and assigns you to the event in one step - no account creation needed.
QR code login is designed for speed on event day. If you're setting up ahead of time, use the standard login instead.
Finding Your Tasks
Once you're logged in and have selected your event, you'll land on the volunteer home screen. From here you can access:
- Scan Tickets - Validate tickets at entry gates.
- Sell Tickets - Process ticket sales for attendees (if enabled by the host).
- Sell Concessions - Sell food and merchandise (if enabled by the host).
- Live Stream - Broadcast the event to viewers online (admin only, if enabled by the host).
- Collect Donations - Accept donations from supporters (if enabled by the host; not available on iOS).
- Volunteer QR Code - Share a QR code so other volunteers can quickly log in.
The features available to you depend on what the event host has enabled. If you don't see an option you're expecting, check with your event coordinator.
Tip: If you'll be processing payments, head to Setting Up Tap to Pay before the event starts to make sure your device is ready.