Managing FanGram Orders

The FanGram Orders page lists every FanGram purchase for your event. You can search orders, view details, issue refunds, and send receipts.

Searching Orders

Use the search bar at the top to filter orders by email address, payment card number, or message content. Press Enter or click the search icon to apply your search. Click the X to clear the search.

Exporting Orders

Click the Export button to download all FanGram orders as a CSV file named "fangram_orders.csv".

Orders Table

The table displays the following columns:

  • Order ID - The first 8 characters of the order ID, shown as a clickable link that opens the order details.
  • Purchase Date - The date and time the order was placed.
  • Email - The buyer's email address.
  • Payment Card - The card brand and last 4 digits used for payment.
  • Amount - The total amount charged.
  • Message - A preview of the FanGram message (truncated to one line).
  • Status - The order status (completed or refunded).
  • Actions - An eye icon to view order details.

Click Load More at the bottom of the table to load additional orders.

Order Details

Click any order ID or the eye icon to open the order details modal. This shows:

  • ID - The full order ID.
  • Date - The purchase date and time.
  • Status - The current order status.
  • Email - The buyer's email (clickable mailto link).
  • Payment Card - Card brand and last 4 digits.
  • Message - The full FanGram message with preserved formatting.
  • Sales Tax - Shown if tax was collected on the order.
  • Total Amount - The total charged.
  • Refund Reason - Shown if the order has been refunded. Displays "No reason provided" if no reason was given.

Issuing a Refund

  1. Open the order details for the order you want to refund.
  2. Click Issue Refund.
  3. In the refund modal, confirm or edit the buyer's email address.
  4. Optionally enter a refund reason.
  5. Click Refund to process the refund.

Note: Once an order has been refunded, the Issue Refund button changes to "Refunded" and is disabled.

Sending a Receipt

  1. Open the order details for the order.
  2. Click Send Receipt.
  3. Confirm or edit the email address.
  4. Click Send to email the receipt.

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